OKLAHOMA CITY – Rep. Steve Bashore, R-Miami, on Wednesday held an interim study before the House General Government Committee examining the operational timeliness associated with the transfer of titles to wrecker companies and others when property has been abandoned or held as a lien.

"The purpose of this study is to find solutions and hopefully resolutions with Service Oklahoma regarding the Title 42 process," Bashore said.

Title 42 under Oklahoma Statute deals with possessory liens and the legal process of obtaining a clean title. This can be attempted by businesses such as mechanics, towing or wrecker services that seek to claim or foreclose on vehicles, boats, manufactured homes or trailers for unpaid repair work, storage or abandoned property removal.

Possessors of such property must work through Service Oklahoma for the title. Multiple study presenters expressed frustration with the process. Many of the complaints centered around the National Moter Vehicle Title Information System (NMVTIS), utilized by Service Oklahoma to complete title searches. Complaints ranged from up to four-month wait times to get titles returned, lack of direct communication with NMVTIS and loss of money because of the extreme wait times – all of which hurts these businesses.

Bashore said the idea for the study came from a constituent who owns a wrecker service who said it was taking excessive months to obtain titles.

"They have to keep these vehicles on site, not being able to move them, and this is impacting these businesses economically," Bashore said.

Bashore said he reached out to Service Oklahoma leadership, and they were very responsive.

"Service Oklahoma, we know, had some issues in the past," Bashore said. "But it looks like they've made some progress and are doing good things in some areas. I'd like to commend them for that, but in this issue, we need some resolution."

Bashore invited presenters from wrecker and title service companies and many in the auto industry to explain their experiences. He also asked Jay Doyle, chief executive officer, and Diedra O'Neil, chief strategy and operating officer, with Service Oklahoma to answer some of the complaints.

Marcia Lock, an owner of G&M Wrecker Service in Pryor, OK, explained her company has a used dealer license and she is a Title 42 clerk who services seven wrecker companies and individuals throughout Northeast Oklahoma.

"So, I see this from all aspects," she told committee members.

Lock said she currently has 34 vehicles for individuals and wreckers' services dating back to the first of June that she has not received titles on because NMVTIS has a hold on them.

"The Title 42 division is behind two months in okaying Title 42s," Lock said. "It's not the people's fault that work in these offices. They work their butts off. It's that they don't have enough help."

Lock said one problem is that she and others have no way to contact NMVTIS directly to find out where the title is in process. Instead, they contact Service Oklahoma's corrections' office and are told nothing can be done.

"As a wrecker company and business owner and used car dealer, we can't sell a car (we don't have title to), and we can't keep a car on the lot for seven or nine months without selling them," she said.

Michelle Roeser, office manager at Stevens Ford in Enid, expressed similar frustrations. She said when they call Service Oklahoma's corrections office, they are told their only course of action is to sit and wait.

"If NMVTIS would tell us what the problem is, we could help," Roeser said. "Communications with NMVTIS is impossible."

Randy Floyd, general manager of Stevens Ford explained, "By the time we get our title back and can sell the vehicle, we've lost maybe $1,500 to $1,800 in value because the bank is only going to finance what the vehicle is worth at that time."

Other study presenters included Joshua Falcon, owner of Falcon Title Services; John Holt owner and Tara Worbes who works in the title department at the John Holt Auto Group in Chickasha; Melissa Van Ostrand, chief financial officer with Fowler Automotive in Norman; and Shannon Hutton with Bob Moore Auto Groups in Oklahoma City.

Jay Doyle and Diedra O'Neil with Service Oklahoma attempted to educate study participants on Title 42 processes at the agency and NMVTIS. They also detailed things they said are in the works to help alleviate some of the concerns and frustrations expressed by study presenters.

"Anytime we do have people that are not satisfied with our services, we obviously want to make sure that we can improve that and make that better," Doyle said.

Doyle said the agency's responsibility is to balance between two obligations. One is the desire to issue titles as quickly as possible, the other to be sure the state title is not incorrect, fraudulent, stolen or has other unresolved ownership records.

Running NMVTIS checks on titles on the frontside of transactions started in 2025 at the urging of the Oklahoma State Bureau of Investigations, the attorney general's office and others, Doyle said. He said he believed the agency could make changes to this process to satisfy those seeking titles and those seeking to protect public safety.

The study can be viewed on the House website, https://www.okhouse.gov/, under live proceedings. Search by calendar day, Sept. 23, then for study IS26-032 Title 42-Liens, under General Government starting at 9 a.m.