OKLAHOMA CITY – A new law designating the Oklahoma 211 Collaborative as the lead entity for all statewide 211 call centers and placing it under the Oklahoma Department of Human Services will take effect Nov. 1.

House Bill 4095, authored by Rep. Kevin Norwood, R-Owasso, also reduces the collaborative's membership from 15 to nine members, including three public-sector representatives and six private-sector representatives. Members will serve staggered initial terms followed by three-year terms, with the option for reappointment. All members will serve without compensation.

"The new structure to improve coordination and long-term sustainability of our state's 211 hotline which is vital for Oklahomans," Norwood said. "Behind every phone call is a real person or family facing hardship and searching for hope. This new governance structure for 211, paired with the creation of the revolving fund, will help secure critical services for Oklahomans when they need them most while promoting responsible use of taxpayer dollars."

The 211 hotline provides 24/7 access through phone, text and web-based services. The hotline connects Oklahomans with local and statewide resources during times of need and plays an important role in emergency response.

Senate Bill 1290, a companion measure to HB4095 also carried in the House by Norwood, was signed into law in 2026. The measure established the 211 Hotline Revolving Fund and took effect July 1.